Get to know the Ricoma team

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President’s message

"Only when customers succeed with our products and services, can we succeed in our business."

As President of Ricoma, I would like to thank our worldwide network of customers and suppliers for your continued support and business. Thanks to you, the Ricoma name is now present in over 150 countries – and it won’t end there. We appreciate the trust and support you have placed in our company and will continue to grant our customers the competitive advantage they deserve and expect from us. For many years, we’ve helped decorated apparel businesses make it to the top. Now, it is with great joy that I announce our newest slogan: Think beyond. As a promise that we are endlessly thinking beyond, we have completely rebranded our company to keep up with the changing media landscape. Now, you’ll have all the resources you need in one easy-to-navigate site. To better serve our valued customers, our hardworking employees have all adapted to this mindset and will continue to use their skillset to help embroidery businesses and suppliers succeed. As always, only when our customers succeed with our products and services, can we succeed in our business! This is our company’s foundation and what we continue to believe to this day. Now and always, we will maintain our commitment to excellent quality, superior service and competitive pricing. Please feel free to contact me or anyone on our staff with questions you may have concerning Ricoma or our products.

Thank you again for being part of a growing network of business-minded, hardworking individuals. We truly appreciate the opportunity to provide you with quality products and services.

Frank Ma - President of Ricoma

Get to know us

Ricoma International Corporation is one of the world’s leading manufacturers of commercial and household embroidery machines. We opened our doors with one priority: helping decorated apparel businesses quickly and affordably meet their goals. Since then, the Ricoma name has boasted a presence in every corner of the world.

For many years, we’ve been a preferred source for embroidery equipment, digitizing software, stock designs and all other embroidery needs. Now, our products and services are distributed in over 150 countries and across six continents through our global network of distributors. Our constant growth can be attributed to our mindset. We think beyond in productivity, technology, strategy, marketing and customer service.

Our staff consists of a group of professionals with diverse skills that contribute to our ultimate goal: customer satisfaction. Not only do we think beyond our role as manufacturers, we think of what we can provide our customers beyond the purchase of our quality machines.

That’s why our customers receive extensive support to ensure that they experience total success with our products. We provide free hands-on training and 7-day customer support whenever you need a hand. At Ricoma, we pride ourselves in being able to offer the perfect solution for all your embroidery needs. Your success will always be our success.

Meet our team

Henry graduated with a bachelor’s degree from New York University Stern School of Business. Prior to being COO of Ricoma, Henry worked at Goldman Sachs in the investment banking division. As COO, he focuses on building processes and infrastructure to ensure high efficiency among teams. Henry is also in charge of new product development that extends beyond Ricoma’s core business. On the weekends, he enjoys reading and binge-watching Netflix.

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Henry Ma


As VP of Operations, Miguel is an eager people person dedicated to helping customers find business opportunities and colleagues tackle projects. Curious by nature, Miguel has worked in the export industry for nine years, traveling through Latin America, Europe and Asia developing business relationships. When he's not working, Miguel spends his days boating through Miami with his wife and friends.

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Miguel Ciarreta

VP of Operations

Valeria graduated from Ohio State University with a Bachelor of Science in Industrial Design. Currently, she works as Ricoma's marketing manager, where she oversees all marketing operations from social media to email marketing and content development. Valeria also works with design, developing graphics for print publications and UI/UX for Ricoma’s websites. On her free time, she loves to travel, learn other languages, cook, and spend time with friends and family.

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Valeria Knight

Marketing Manager

Laura graduated from the University of Florida with a Bachelor of Science in Journalism. Prior to working at Ricoma, Laura wrote for several news publications covering music, fashion, food and more. Now, she is a full-time content specialist, writing all Ricoma-related content and embroidery blogs. If she’s not at Ricoma, Laura is probably planning a weekend excursion to a famous food spot – or to a funky boutique.

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Laura Gomez

Content Specialist

Dave is an account executive who specializes in commercial embroidery machine sales. With 30 years of experience in the screen printing, embroidery and ad specialty businesses, Dave is a true expert in the decorated apparel industry. On his free time, Dave is probably spending time in Georgia with his kids or riding around Miami on his motorcycle.

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Dave Barrett

Account Executive

Carlo graduated from Florida State University where he earned a Bachelor of Science in Marketing and played rugby. At Ricoma, Carlo works as a business consultant in helping clients start and expand their embroidery businesses. When he's not at Ricoma, Carlo enjoys traveling to sunny destination spots, cooking healthy Italian-inspired dishes and staying fit at his local crossfit.

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Carlo Lustrati

Account Executive

Mark is a dedicated customer success specialist who loves his profession. As a detailed and patient person, Mark's customer support role fits his personality. Truly passionate about his profession, Mark will go the extra mile to ensure that customers are satisfied with their tech support. If he's not at Ricoma, Mark is probably cruising on his jet ski or performing some kind of outdoor activities.

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Mark Torres

Customer Success Specialist

Diana has been working at Ricoma for four years and is responsible for all shipment-related operations. Diana is your go-to person for outgoing and incoming freight shipments for containers, LTL, UPS or FedEx. She also troubleshoots problems with delivery or damaged goods during the shipping process. During her free time, she enjoys traveling, playing volleyball and, of course, fine dining.

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Diana Tse

Logistics Coordinator

Jack handles purchase orders and coordinates with logistics to ensure inventory needs are met on a timely basis. He communicates with our factory frequently and supports our customer success team by managing the parts inventory. In his spare time, Jack likes to cook and spend time with family.

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Jack Xu

Procurement Specialist

As Ricoma's Accounting Manager, Jane oversees billing, day-to-day bookkeeping, and accounts receivables and payables. She also coordinates with logistics and keeps track of inventory. On her spare time, she likes to travel, watch cooking shows and dance as part of a recreational dance team.

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Jane Cheng

Accounting Manager

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